摘要
About the Role
Major Accountabilities
- Support the creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s).
- Support the process super user community, ensuring regular engagement, training (including process & tool demo) and collection of feedback.
- Provide guidance and support to the regions and countries and identify areas requiring process and systems reviews.
- Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
- Support the execution of the country/local performance improvement plans.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
- Manage daily operations and complete the task as per require TAT.
- execution of responsibilities in a timely and efficient manner
Minimum Requirements:
Work Experience:
- Major Change.
- Operations Management and Execution.
- Representing the organization.
- Collaborating across boundaries.
- Functional Breadth.
Skills:
- Leveraging technology for business and customer needs.
- Understanding digital.
- Effective communication.
Languages :
- English
- Mandarin
Additional Specification
- Timely completion of Third Party Risk Assessments.
- Timely follow up and closure of open CAPAs.
- Process accuracy and quality in line with defined Standard Operating Procedures.
- Process productivity.
- Customer satisfaction.
- Contributions in process improvement.
Education & Qualification
- University/Advanced degree is required.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
